Shift Leader: Lead Team, Elevate Guest Experience

Zax LLC; Elizabeth City (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

401(k) with employer match

Medical, dental, and vision insurance

Job summary

Zaxbys in Elizabeth City, NC is seeking a Shift Leader to oversee the shift operations, supervise team members, handle guest concerns, and ensure safety and quality standards are met.

This role trains and coaches staff, delegates tasks, maintains opening and closing duties, and helps drive performance by setting shift goals and upholding company policies. You will collaborate with management to optimize operations and support a positive guest experience.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.

Responsibilities

• Manage shift by assigning tasks and responding to guest complaints.
• Train and coach team members and communicate performance concerns.
• Plan shift duties and ensure opening and closing tasks are complete.
• Ensure service, product quality and cleanliness standards.
• Maintain compliance with policies and safety guidelines.

Skills

Leadership

Communication

Multi-tasking

Problem-solving

Time management

Conflict resolution

Servant leadership

Job description

Zaxbys in Elizabeth City, NC is seeking a Shift Leader to oversee the shift operations, supervise team members, handle guest concerns, and ensure safety and quality standards are met.

This role trains and coaches staff, delegates tasks, maintains opening and closing duties, and helps drive performance by setting shift goals and upholding company policies. You will collaborate with management to optimize operations and support a positive guest experience.