Shift Leader: Lead Team & Elevate Guest Experience

Zax LLC; Greensburg (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

Benefits

Job summary

Zaxbys is seeking a Shift Leader to manage shift operations, coach team members, and ensure guest satisfaction. You will oversee food preparation, service quality, and safety standards while resolving guest concerns with professionalism.

This role emphasizes leading by example, training staff, and meeting daily performance goals. A flexible schedule, strong communication, and a customer-first mindset are essential for success at Zaxbys.

Qualifications

• Demonstrates leadership, coaching, and team development.
• Excellent communication and guest service skills.
• Ability to train, supervise, and motivate staff to meet goals.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Oversee shift operations to ensure timely food preparation and service.
• Coach and mentor team members, conduct on-the-job training.
• Resolve guest concerns with a friendly, courteous approach.
• Maintain safety, cleanliness, and sanitation standards throughout the shift.
• Support opening and closing procedures and cash handling as needed.
• Collaborate with management to achieve shift goals and performance metrics.

Skills

Leadership

Team motivation

Communication

Conflict resolution

Multi-tasking

Tools

POS software

Job description

Zaxbys is seeking a Shift Leader to manage shift operations, coach team members, and ensure guest satisfaction. You will oversee food preparation, service quality, and safety standards while resolving guest concerns with professionalism.

This role emphasizes leading by example, training staff, and meeting daily performance goals. A flexible schedule, strong communication, and a customer-first mindset are essential for success at Zaxbys.