Shift Leader: Lead Teams & Elevate Guest Experience

ZAX Zax LLC; Kannapolis (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical, dental, and vision insurance

Employer-paid life insurance

Disability coverage

Performance recognition program

Job summary

Zax LLC is seeking a Shift Leader to manage shifts at Zaxbys in Kannapolis, NC. You will lead the team, ensure service quality, handle guest concerns, and maintain safety and operating standards.

Responsibilities include training staff, coordinating with management, and ensuring tasks meet shift goals. Flexible scheduling supports both part-time and full-time opportunities with potential advancement.

Qualifications

• Must be 18 years or older and able to work flexible hours.
• Leadership qualities with ability to train and coach team members.
• Strong interpersonal and verbal communication skills.
• Able to respond to guest concerns professionally and promptly.
• Experience with food-service or hospitality operations is a plus.

Responsibilities

• Manage shift tasks, delegate duties, and supervise performance.
• Train and coach team members to meet company standards.
• Respond to guest complaints in a friendly, respectful manner.
• Ensure service, product quality, and cleanliness meet standards.
• Coordinate with management to achieve shift goals and safety.
• Handle inventory, deliveries, and cash management per policy.

Skills

Leadership

Team coaching

Customer service

Communication

Training

Tools

POS system

Job description

Zax LLC is seeking a Shift Leader to manage shifts at Zaxbys in Kannapolis, NC. You will lead the team, ensure service quality, handle guest concerns, and maintain safety and operating standards.

Responsibilities include training staff, coordinating with management, and ensuring tasks meet shift goals. Flexible scheduling supports both part-time and full-time opportunities with potential advancement.