Shift Leader: Fast-Paced Team Coach & Ops Lead

Baskin-Robbins; Tannersville (Monroe County); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader in the United States to guide and coach restaurant team members during shifts, ensuring brand standards and great guest service. You will set shift priorities, assign tasks, and provide timely feedback to keep operations running smoothly.

Responsibilities include overseeing food safety, inventory, scheduling staff, and assisting with training while maintaining franchisee policies and cash controls.

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Dunkin' Donuts is seeking a Shift Leader in the United States to guide and coach restaurant team members during shifts, ensuring brand standards and great guest service. You will set shift priorities, assign tasks, and provide timely feedback to keep operations running smoothly.

Responsibilities include overseeing food safety, inventory, scheduling staff, and assisting with training while maintaining franchisee policies and cash controls.