Shift Leader: Lead People, Elevate Guest Experience

ZAX Zax LLC; Gainesville (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

FREE Meals On Shift & 50% Off MealsOff

Flexible Schedule

Early Access to Pay

Opportunities to Advance

Benefits Recognition Program

Employee Referral Program

401(k) With Employer Match

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Employer-Paid Life Insurance

Job summary

Zax LLC is seeking a Shift Leader to manage shift operations, coach team members, and respond to guest concerns. You will ensure adherence to standards, supervise tasks, and help maintain a positive, high-performance culture. The role emphasizes training, safety, and consistent processes.

Candidates should demonstrate leadership, strong communication, and multitasking abilities to support smooth dining room and kitchen operations and uphold Zaxby's brand standards.

Qualifications

• Must demonstrate leadership, organizational, and teamwork abilities.
• Excellent verbal and written communication skills required.
• Ability to multi-task and manage time effectively.
• Strong problem-solving and guest-service orientation.

Responsibilities

• Lead and supervise team to execute shift operations.
• Coach and train staff to meet company standards.
• Handle guest concerns with courtesy and professionalism.
• Ensure product quality, safety, and cleanliness.
• Close and open restaurant operations according to procedures.
• Maintain accurate records and reports.

Skills

Leadership qualities

Organizational skills

Interpersonal skills

Verbal communication

Problem solving

Time management

Tools

Point of Sale software

Job description

Zax LLC is seeking a Shift Leader to manage shift operations, coach team members, and respond to guest concerns. You will ensure adherence to standards, supervise tasks, and help maintain a positive, high-performance culture. The role emphasizes training, safety, and consistent processes.

Candidates should demonstrate leadership, strong communication, and multitasking abilities to support smooth dining room and kitchen operations and uphold Zaxby's brand standards.