Shift Leader: Lead Teams & Elevate Guest Experience

ZAX Zax LLC; Savannah (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on shift and 50% off meals

Flexible schedule

Early access to pay

Opportunities to advance

Employer-provided medical, dental, and

Vision insurance

401(k) with employer match

Disability insurance

Life insurance

Job summary

Zax LLC is seeking a Shift Leader to manage product, process, and people during a shift at a Zaxbys restaurant. You will supervise, train, and coach team members, respond to guest concerns, and ensure operational standards are met to deliver an exceptional guest experience.

You will lead with a focus on safety, efficiency, and quality, while driving a positive culture and meeting shift goals. This role offers opportunities to advance within a growing brand and requires strong leadership and

Qualifications

• Must be 18 years of age or older
• Must have reliable transportation
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Part‑time: Available to work 9 to 28 hours per week
• Full‑time: Available to work 32 to 40 hours per week
• Successful completion of background check
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
• Follows company standards and local laws with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Strong problem‑solving skills
• Ability to multi‑task and manage time effectively
• Conflict resolution skills
• Ability to make sound judgements and decisions which align with company standards and values
• Servant leader mindset
• Leadership experience preferred

Responsibilities

• Complete all training requirements including: Zaxbys Shift Leader Development Plan Food Safety Certification Any additional training required by Zax LLC
• Create a culture of high-performance and train and coach team members to meet all company standards
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
• Delegate tasks to team members and supervise performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management team to develop goals and report back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follow company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job description

Zax LLC is seeking a Shift Leader to manage product, process, and people during a shift at a Zaxbys restaurant. You will supervise, train, and coach team members, respond to guest concerns, and ensure operational standards are met to deliver an exceptional guest experience.

You will lead with a focus on safety, efficiency, and quality, while driving a positive culture and meeting shift goals. This role offers opportunities to advance within a growing brand and requires strong leadership and