Shift Leader: Lead, Motivate & Deliver Guest Experience

Baskin-Robbins; Prescott Valley (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin franchised operator, seeks a Shift Leader for its Prescott Valley location. The role focuses on managing processes and people to deliver a friendly guest experience while upholding quality standards in product preparation.

You will lead the crew, set shift expectations, coach team members, and ensure compliance with safety and brand guidelines. The position requires English fluency, supervisory experience, and a commitment to operational excellence.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.

Responsibilities

• Lead the shift team to deliver a great guest experience.
• Oversee product preparation to quality standards.
• Coach crew members and assign positions during the shift.
• Monitor labor, food costs, and cleanliness during shift.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Job description

Quality Brand Group LLC, a Dunkin franchised operator, seeks a Shift Leader for its Prescott Valley location. The role focuses on managing processes and people to deliver a friendly guest experience while upholding quality standards in product preparation.

You will lead the crew, set shift expectations, coach team members, and ensure compliance with safety and brand guidelines. The position requires English fluency, supervisory experience, and a commitment to operational excellence.