Shift Leader: Guest Experience & Team Coach

dunkinco; Chandler (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Quality Brand Group LLC is seeking a Shift Leader to oversee daily operations at Dunkin’ locations in Chandler, Arizona. The role involves managing a team to create a positive environment, ensuring operational excellence, and delivering exceptional guest experiences.

The Shift Leader will provide direction, assign responsibilities, and coach crew members while adhering to safety and quality standards. A passionate individual with strong leadership skills is necessary to maintain high service levels and foster a collaborative team atmosphere.

Qualifications

• Fluently speak/read English.
• Restaurant, retail, or supervisory experience preferred.
• Capable of operating standard restaurant equipment.

Responsibilities

• Oversee team performance to ensure quality service is met.
• Provide leadership and coaching to Crew Members.
• Ensure restaurant standards and marketing initiatives are executed.

Skills

Guest Focus

Problem Solving

Team Building

Communication

Job description

Quality Brand Group LLC is seeking a Shift Leader to oversee daily operations at Dunkin’ locations in Chandler, Arizona. The role involves managing a team to create a positive environment, ensuring operational excellence, and delivering exceptional guest experiences.

The Shift Leader will provide direction, assign responsibilities, and coach crew members while adhering to safety and quality standards. A passionate individual with strong leadership skills is necessary to maintain high service levels and foster a collaborative team atmosphere.