Shift Leader: Guest Experience & Team Coach

dunkinco; Cottonwood (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to manage daily operations at Dunkin' locations in Arizona. This role involves ensuring exceptional guest experiences and providing leadership to the team during shifts. The Shift Leader will oversee product preparation and team performance while adhering to quality standards.

The ideal candidate will have experience in retail or supervisory roles, and must be passionate about operational excellence and team success.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills are required.
• Preferred experience in restaurant, retail, or supervision.

Responsibilities

• Manage the processes and people during shifts.
• Provide coaching and leadership to Crew Members.
• Monitor team performance for quality and service standards.

Skills

Guest Focus

Math and writing skills

Problem Solving and Decision Making

Building Effective Teams

Education

Fluent in English

Restaurant, retail, or supervisory experience preferred

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to manage daily operations at Dunkin' locations in Arizona. This role involves ensuring exceptional guest experiences and providing leadership to the team during shifts. The Shift Leader will oversee product preparation and team performance while adhering to quality standards.

The ideal candidate will have experience in retail or supervisory roles, and must be passionate about operational excellence and team success.