Shift Leader: Drive Guest Experience & Team Excellence

Quality Brand Group / Dunkin; Mesa (AZ); On-site; USD 30,000 - 36,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, is seeking a Shift Leader in Mesa, AZ to supervise crew during assigned shifts and ensure fast, friendly service.

You will train and coach team members, monitor food safety, manage shift staffing, and uphold brand standards to deliver a memorable guest experience. The role requires physical stamina and a focus on cost control and teamwork.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• This position requires lifting 30–50 pounds and staying active during shifts.

Responsibilities

• Manage shift team to deliver a great guest experience.
• Oversee product prep to meet standards and quality.
• Coach crew members and assign duties during the shift.
• Control labor costs and assist with safety and cleanliness.
• Ensure compliance with restaurant policies and brand standards.

Skills

Fluent English

Team leadership

Communication

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, is seeking a Shift Leader in Mesa, AZ to supervise crew during assigned shifts and ensure fast, friendly service.

You will train and coach team members, monitor food safety, manage shift staffing, and uphold brand standards to deliver a memorable guest experience. The role requires physical stamina and a focus on cost control and teamwork.