Shift Leader: Drive Team Excellence & Guest Experience

Regis Corporation; Mesa (AZ); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to guide crew and deliver a great guest experience during assigned shifts in Arizona. You will supervise product prep, enforce standards, and coach team members to meet service targets.

This role emphasizes leadership, accountability, and a commitment to safety and quality. Ideal candidates will have restaurant or supervisory experience, strong communication, and a readiness to train staff while upholding brand guidelines and

Qualifications

• Must be able to fluently speak/read English.
• Mathematical and writing ability for daily tasks.
• Experience in restaurant, retail, or supervisory roles preferred.
• Goes beyond basic tasks to lead others and stand by quality standards.
• Ability to learn and operate standard restaurant equipment.

Responsibilities

• Lead crew during assigned shift and ensure guest satisfaction.
• Oversee product preparation to meet quality standards.
• Coach crew members and communicate shift expectations.
• Manage labor and cash controls per guidelines.
• Ensure safety, cleanliness and brand standards are followed.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Team building

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to guide crew and deliver a great guest experience during assigned shifts in Arizona. You will supervise product prep, enforce standards, and coach team members to meet service targets.

This role emphasizes leadership, accountability, and a commitment to safety and quality. Ideal candidates will have restaurant or supervisory experience, strong communication, and a readiness to train staff while upholding brand guidelines and