Shift Leader: Empower Teams & Guest Experience

Regis Corporation; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Quality Brand Group LLC in Arizona, a Dunkin' franchisee, is seeking a Shift Leader to supervise crew, ensure fast, friendly service, and uphold product quality during each shift. You will oversee preparation, set expectations, and coach team members to deliver a memorable guest experience while maintaining cleanliness and safety standards.

This role emphasizes hands-on leadership, effective communication, and the ability to manage labor costs and operations during peak periods.

Qualifications

• Must fluently speak/read English.
• Strong math and writing skills required.
• Previous restaurant/retail supervisory experience preferred.
• Commitment to guest satisfaction and teamwork.

Responsibilities

• Lead crew during shift and assign roles.
• Coach and provide feedback to Crew Members.
• Maintain standards for quality, service, and cleanliness.
• Control labor costs and managing shift operations.
• Ensure safety policies and food safety procedures are followed.
• Communicate goals and performance to team and managers.

Skills

Fluent English

Math and writing skills

Supervisory experience

Guest focus

Results driven

Team building

Safety and cleanliness

Physical stamina

Job description

Quality Brand Group LLC in Arizona, a Dunkin' franchisee, is seeking a Shift Leader to supervise crew, ensure fast, friendly service, and uphold product quality during each shift. You will oversee preparation, set expectations, and coach team members to deliver a memorable guest experience while maintaining cleanliness and safety standards.

This role emphasizes hands-on leadership, effective communication, and the ability to manage labor costs and operations during peak periods.