Shift Leader: Lead a Fast-Paced Guest Experience

Baskin-Robbins; Avondale (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader in Arizona to oversee guest experience and store operations during the assigned shift.

You will manage product preparation, coach crew members, and ensure quality standards while maintaining a clean, safe, and welcoming environment. This role emphasizes leadership, teamwork, and timely communication with the General Manager, with opportunities for growth.

Qualifications

• Fluent English communication required.
• Experience in restaurant or retail supervisory roles.
• Ability to lead and coach a team during shifts.

Responsibilities

• Lead crew during assigned shift and ensure guest satisfaction.
• Oversee product preparation to standards.
• Assign tasks, provide feedback, and recognize performance.
• Control labor, food costs, and maintain safety and cleanliness.
• Ensure compliance with brand standards and training.
• Report equipment issues and escalate as needed.

Skills

Fluent English

Writing Skills

Math Skills

Supervisory Experience

Guest Focus

Problem Solving

Team Leadership

Job description

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader in Arizona to oversee guest experience and store operations during the assigned shift.

You will manage product preparation, coach crew members, and ensure quality standards while maintaining a clean, safe, and welcoming environment. This role emphasizes leadership, teamwork, and timely communication with the General Manager, with opportunities for growth.