Shift Leader - Lead Guest Service & Ops (Flexible Hours)

Dunkin' Donuts; Eau Claire (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts in Eau Claire, MI is seeking a Shift Leader to guide daily operations and foster a friendly guest experience. You will lead by example, support your team, and keep the store running smoothly during your shift.

Ideal candidates bring prior food service or retail leadership, strong communication, and the ability to multitask in a fast-paced environment. Availability for early mornings, weekends, and holidays is required.

Qualifications

• Experience in food service or retail leadership is preferred.
• Strong communication and problem-solving skills.
• Able to multitask and work flexible hours.
• Must be at least 18 and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Uphold Food Safety, Brand, and Network standards; maintain a clean, welcoming store.
• Step in for the manager when needed and help make key decisions.

Skills

Guest service

Team leadership

Communication

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Dunkin' Donuts in Eau Claire, MI is seeking a Shift Leader to guide daily operations and foster a friendly guest experience. You will lead by example, support your team, and keep the store running smoothly during your shift.

Ideal candidates bring prior food service or retail leadership, strong communication, and the ability to multitask in a fast-paced environment. Availability for early mornings, weekends, and holidays is required.