Shift Leader: Guide a High-Energy Team & Delight Guests

Dunkin' Donuts; Manitowoc (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts in Wisconsin seeks a Shift Leader to guide daily operations, coach crew, and deliver top‑notch guest service.

You’ll handle prep, inventory, cash, and training, stepping in for the manager as needed. The role emphasizes teamwork, safety, and upholding brand standards.

Candidates should have food service or retail experience, a positive attitude, strong communication, and the flexibility to work early mornings, weekends, and holidays; must be 18+ and fluent in English.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service
• Must be at least 18 years of age
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions
• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexible hours

Team player

English fluency

Job description

Dunkin' Donuts in Wisconsin seeks a Shift Leader to guide daily operations, coach crew, and deliver top‑notch guest service.

You’ll handle prep, inventory, cash, and training, stepping in for the manager as needed. The role emphasizes teamwork, safety, and upholding brand standards.

Candidates should have food service or retail experience, a positive attitude, strong communication, and the flexibility to work early mornings, weekends, and holidays; must be 18+ and fluent in English.