Shift Leader: Lead Guest Service & Fast-Paced Ops

Dunkin' Donuts; Waupun (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

Dunkin' Donuts in Wisconsin is seeking a motivated Shift Leader to guide a fast-paced team, maintain guest satisfaction, and help manage daily operations. You’ll train crew, handle cash, prep food, and ensure a clean, safe store environment with brand standards.

A positive attitude, strong communication, and reliability are essential, along with flexibility for early mornings, weekends, and holidays. As the go-to person on shift, you’ll lead by example, solve problems quickly, and step in for

Qualifications

• Experience in food service or retail with leadership is a plus.
• Strong communication skills and a positive attitude are essential.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions
• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership

Guest service

Communication

Multitasking

Flexibility

Job description

Dunkin' Donuts in Wisconsin is seeking a motivated Shift Leader to guide a fast-paced team, maintain guest satisfaction, and help manage daily operations. You’ll train crew, handle cash, prep food, and ensure a clean, safe store environment with brand standards.

A positive attitude, strong communication, and reliability are essential, along with flexibility for early mornings, weekends, and holidays. As the go-to person on shift, you’ll lead by example, solve problems quickly, and step in for