Shift Leader: Guest Service & Ops Champion (Flexible Hours)

Dunkin' Donuts; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader in Grand Rapids, MI to help run daily operations, mentor the team, and ensure exceptional guest service. You will train crew, manage tasks, and step in for the manager when needed.

The role requires 18+, fluent English, and flexible hours including mornings, weekends, and holidays. Join a franchisee team that loves great coffee and friendly service.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership experience

Communication skills

Multitasking

Customer service

Team‑oriented

Positive attitude

English fluency

Job description

Dunkin' Donuts is seeking a Shift Leader in Grand Rapids, MI to help run daily operations, mentor the team, and ensure exceptional guest service. You will train crew, manage tasks, and step in for the manager when needed.

The role requires 18+, fluent English, and flexible hours including mornings, weekends, and holidays. Join a franchisee team that loves great coffee and friendly service.