Shift Leader - Flexible Hours, Fast-Paced Coffee

Dunkin' Donuts; Waupaca (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts in Wisconsin is seeking a Shift Leader to guide daily operations, coach crew members, and ensure guest satisfaction in a fast-paced store environment.

The role emphasizes leading by example, maintaining high standards, and stepping in for the manager as needed. Candidates should have food service or retail experience, a positive attitude, and availability for early shifts, weekends, and holidays.

Qualifications

• Experience in food service or retail with leadership exposure.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Willingness to work flexible hours including mornings, weekends, and holidays.
• Team-first mindset with passion for coffee and guest service.
• Must be at least 18 years old and fluent in English; eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly – prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding Food Safety, Brand, and Network standards.
• Step in for the manager when needed and help make key decisions.

Skills

Leadership experience

Communication skills

Multitasking

Customer service

Team player

English fluency

Eligibility to work in the U.S.

Age 18+

Job description

Dunkin' Donuts in Wisconsin is seeking a Shift Leader to guide daily operations, coach crew members, and ensure guest satisfaction in a fast-paced store environment.

The role emphasizes leading by example, maintaining high standards, and stepping in for the manager as needed. Candidates should have food service or retail experience, a positive attitude, and availability for early shifts, weekends, and holidays.