Shift Leader: Inspire & Drive Fast-Paced Guest Service

Everyday Coffee Company; Chippewa Falls (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Everyday Coffee Company in Wisconsin is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, ensuring Brand standards and great guest service. You will set goals, assign tasks, and motivate the team with timely feedback.

You’ll support the Restaurant Manager, manage shift deployment, maintain food safety, handle cash, and resolve guest issues to keep the store running smoothly. This role requires leadership in a fast-paced retail environment and adherence to procedures.

Qualifications

• Experience leading teams in retail, restaurant or hospitality.
• Ability to coach team members and provide clear feedback.
• Fluent English communication and basic computer skills.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues.

Skills

Leadership

Customer Service

Communication

Problem Solving

Teamwork

Education

HS Diploma or GED

Job description

Everyday Coffee Company in Wisconsin is seeking a Shift Leader to coach Dunkin’ Restaurant Team Members during shifts, ensuring Brand standards and great guest service. You will set goals, assign tasks, and motivate the team with timely feedback.

You’ll support the Restaurant Manager, manage shift deployment, maintain food safety, handle cash, and resolve guest issues to keep the store running smoothly. This role requires leadership in a fast-paced retail environment and adherence to procedures.