Shift Leader: Lead Guest Experience & Team Excellence

Quality Brand Group; Waxahachie (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee operating multiple locations in TX, seeks a Shift Leader to guide crew and oversee operations during their shift. You will help ensure product quality, guest satisfaction, and compliance with safety standards while coaching team members.

Responsibilities include assigning roles, maintaining standards, and executing brand initiatives. The role requires English fluency, reliability, and the ability to lift up to 50 pounds; prior supervisory experience

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills are required.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.

Responsibilities

• Manage a positive team environment and ensure timely shift readiness.
• Provide direction, feedback, and recognition to Crew Members.
• Monitor labor, food costs, and safety standards during shift.
• Ensure adherence to brand standards and store policies.
• Respond to coaching and customer needs with urgency and professionalism.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Job description

Quality Brand Group LLC, a Dunkin’ franchisee operating multiple locations in TX, seeks a Shift Leader to guide crew and oversee operations during their shift. You will help ensure product quality, guest satisfaction, and compliance with safety standards while coaching team members.

Responsibilities include assigning roles, maintaining standards, and executing brand initiatives. The role requires English fluency, reliability, and the ability to lift up to 50 pounds; prior supervisory experience