Shift Leader - Guest Experience & Team Coach

Baskin-Robbins; Texas; On-site; USD 21,000 - 28,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee operating multiple Dunkin locations in Texas, seeks a Shift Leader to oversee daily operations and team performance. You will lead crew members, maintain quality standards, and ensure a memorable guest experience during your shift.

You will coach and guide the team, assign tasks, and help drive store success through consistent execution of brand systems, safety, and service excellence. This role is on-site in Texas.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Manage a positive team environment and prepare for each shift.
• Deploy team members to meet guest needs and service standards.
• Support training of Crew Members as directed by GM or ASM.
• Communicate goals and hold team members accountable for performance.
• Drive urgency to satisfy guests and reinforce systems and procedures.
• Monitor performance to ensure quality, service, and cleanliness standards.
• Ensure restaurant standards and marketing initiatives are executed during shift.
• Control labor costs, food costs, and cash during shift.
• Report equipment issues and provide feedback to improve performance.
• Comply with all restaurant, brand, and franchisee policies.
• Respond to coaching and feedback with a positive attitude.
• Be accountable for shift responsibilities and learning multiple tasks.

Job description

Quality Brand Group LLC, a Dunkin' franchisee operating multiple Dunkin locations in Texas, seeks a Shift Leader to oversee daily operations and team performance. You will lead crew members, maintain quality standards, and ensure a memorable guest experience during your shift.

You will coach and guide the team, assign tasks, and help drive store success through consistent execution of brand systems, safety, and service excellence. This role is on-site in Texas.