Shift Leader: Lead a Fast-Paced Guest Team

Quality Brand Group; Forney (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to oversee store operations and crew during assigned shifts. You will lead team members, ensure quality product preparation, and maintain guest service standards to deliver a memorable experience.

The role emphasizes coaching, performance feedback, and adherence to brand policies, with a focus on teamwork and operational excellence.

Qualifications

• Fluent English reading and writing required.
• Strong math and writing skills needed.
• Restaurant, retail, or supervisory experience preferred.
• Ability to anticipate guest needs and deliver enjoyable experiences.
• Demonstrated problem solving and decision making abilities.
• Ability to build and lead effective teams.
• Physically capable of lifting 30–50 pounds and sustained movement.

Responsibilities

• Lead the shift by directing crew members and assigning tasks to meet service standards.
• Provide coaching and feedback to improve performance during the shift.
• Monitor labor and food costs, ensuring compliance with policies.
• Ensure cleanliness, food safety, and security throughout the shift.
• Engage with guests to ensure a positive guest experience and resolve issues.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Problem solving

Team leadership

Physical stamina

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to oversee store operations and crew during assigned shifts. You will lead team members, ensure quality product preparation, and maintain guest service standards to deliver a memorable experience.

The role emphasizes coaching, performance feedback, and adherence to brand policies, with a focus on teamwork and operational excellence.