Shift Leader: Guest Experience & Team Coach

Quality Brand Group; Gilbert (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is seeking a Shift Leader to manage daily operations and lead a team to deliver a high-quality guest experience. You will oversee product prep, ensure compliance with standards, and coach Crew Members to meet service goals.

The role emphasizes leadership, accountability, and a proactive approach to guest satisfaction, with an emphasis on safety, hygiene, and brand standards across shifts.

Qualifications

• Must be able to fluently speak/read English.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guest needs.
• Passion for results – set targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis.
• Building effective teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment.

Responsibilities

• Manage the processes and people needed to deliver a great guest experience during the shift.
• Oversee preparation of products according to standards and service by the store team.
• Provide leadership, direction and coaching to Crew Members during shift.
• Assign crew positions and set shift expectations, motivate team members and provide feedback.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Problem solving

Team building

Job description

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is seeking a Shift Leader to manage daily operations and lead a team to deliver a high-quality guest experience. You will oversee product prep, ensure compliance with standards, and coach Crew Members to meet service goals.

The role emphasizes leadership, accountability, and a proactive approach to guest satisfaction, with an emphasis on safety, hygiene, and brand standards across shifts.