Shift Leader: Lead & Elevate Guest Experience

ZAX Zax LLC; Town of Charlotte (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

Benefits recognition program

Employee referral program

401(k) with employer match

Additional benefits for full-time team

Medical, Dental, and Vision Insurance

Short and long-term disability

Employer-paid life insurance

Job summary

Zaxbys is seeking a Shift Leader to manage the product, process, and people required to execute a shift. This role has supervisory and decision‑making power to assign tasks to team members and respond to guest complaints.

Setting shift goals and aligning processes to these goals is critical to success in this role. As a leader in the restaurant, the Shift Leader continuously trains and coaches team members to further develop skills and ensure procedural standards are met, while maintaining

Qualifications

• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Follows company standards and local laws with regards to employee time punches.
• Strong interpersonal and verbal communication skills.
• Technological savvy; knowledge of required company software and tools.
• Strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Conflict resolution skills.
• Leadership experience preferred.

Responsibilities

• Create a culture of high-performance and train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.

Skills

Leadership

Interpersonal communication

Time management

Problem solving

Multi-tasking

Conflict resolution

Servant leadership mindset

Leadership experience

Job description

Zaxbys is seeking a Shift Leader to manage the product, process, and people required to execute a shift. This role has supervisory and decision‑making power to assign tasks to team members and respond to guest complaints.

Setting shift goals and aligning processes to these goals is critical to success in this role. As a leader in the restaurant, the Shift Leader continuously trains and coaches team members to further develop skills and ensure procedural standards are met, while maintaining