Shift Leader: Lead Team, Elevate Guest Experience

Zax LLC; Metter (GA); On-site; USD 16,531,000 - 26,174,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Employer 401(k) match

Job summary

Zaxbys is looking for a Shift Leader to oversee shift operations, manage staff, and ensure exceptional guest service. You will lead by example, coach team members, and respond to guest concerns while maintaining standards and safety protocols on the floor.

The role requires strong leadership, multitasking ability, and a commitment to a positive team culture. Flexibility to work various shifts is essential, with opportunities for advancement and employee benefits.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Demonstrates leadership qualities and organizational skills.

Responsibilities

• Manage shift product, process, and people to execute a shift.
• Assign tasks to team members and respond to guest complaints.
• Set shift goals and align processes to achieve them.
• Train and coach team members to meet standards.
• Maintain service quality, safety, and cleanliness and ensure compliance with guidelines.

Skills

Leadership

Communication

Time management

Problem-solving

Teamwork

Job description

Zaxbys is looking for a Shift Leader to oversee shift operations, manage staff, and ensure exceptional guest service. You will lead by example, coach team members, and respond to guest concerns while maintaining standards and safety protocols on the floor.

The role requires strong leadership, multitasking ability, and a commitment to a positive team culture. Flexibility to work various shifts is essential, with opportunities for advancement and employee benefits.