Shift Leader: Elevate Guest Experience & Lead Teams

ZAX Zax LLC; Michigan; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

Flexible schedule

Early access to pay

Advancement opportunities

401(k) with employer match

Medical, dental, and vision insurance

Short and long-term disability

Employer-paid life insurance

Job summary

Zax LLC is seeking a Shift Leader to oversee shift operations at Zaxbys. This role guides product, process, and people, assigns tasks, responds to guest concerns, and ensures standards are met for service and safety.

The position emphasizes coaching team members, hitting shift goals, and maintaining a positive culture. Various benefits and opportunities to advance are highlighted in the listing.

Qualifications

• Must be 18 years of age or older.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Demonstrates leadership qualities and ability to interact cooperatively with others.

Responsibilities

• Manage shift operations and supervise team members to meet company standards.
• Respond to guest complaints in a friendly and respectful manner.
• Train and coach team members and communicate performance concerns to the GM.
• Ensure service, product quality, and cleanliness standards are upheld.
• Plan shift duties and ensure opening/closing tasks are completed.

Skills

Leadership

Communication

Problem solving

Multitasking

Time management

Team coaching

Job description

Zax LLC is seeking a Shift Leader to oversee shift operations at Zaxbys. This role guides product, process, and people, assigns tasks, responds to guest concerns, and ensures standards are met for service and safety.

The position emphasizes coaching team members, hitting shift goals, and maintaining a positive culture. Various benefits and opportunities to advance are highlighted in the listing.