Shift Leader: Lead & Coach Team, Elevate Guest Experience

ZAX Zax LLC; Georgia; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical, dental, and vision insurance

Disability insurance

Employer-paid life insurance

Employee referral program

Job summary

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people required to run a shift. You will supervise, train, and coach team members, respond to guest complaints, and ensure service standards, safety, and cleanliness are met.

This role offers opportunities to advance, a flexible schedule, and comprehensive benefits as part of our hospitality team at Zaxbys.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation.
• Flexible schedule including days, nights, weekends, and holidays.
• Part-time: 9 to 28 hours per week; Full-time: 32 to 40 hours per week.
• Successful background check.

Responsibilities

• Manage shift to meet product, process, and people requirements.
• Train, coach, and develop team members and report performance concerns.
• Prioritize guest and team member experience and resolve issues professionally.
• Ensure service, quality, safety, and cleanliness standards are met.
• Approve shift goals, delegate tasks, and monitor performance.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Job description

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people required to run a shift. You will supervise, train, and coach team members, respond to guest complaints, and ensure service standards, safety, and cleanliness are met.

This role offers opportunities to advance, a flexible schedule, and comprehensive benefits as part of our hospitality team at Zaxbys.