Shift Leader: Lead, Coach & Elevate Guest Experience

ZAX Zax LLC; Hinesville (GA); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Free meals on shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical, dental, and vision insurance

Disability insurance

Employer-paid life insurance

Job summary

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people during a shift in our restaurant. You will supervise tasks, respond to guest complaints, set shift goals, and ensure standards are met.

You will train and coach team members, delegate duties, and monitor safety, quality, and compliance. You will collaborate with management to achieve performance benchmarks, maintain a positive team culture, and support daily operations with flexible scheduling and advancement

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Part‑time: Available to work 9 to 28 hours per week.
• Full‑time: Available to work 32 to 40 hours per week.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Follows company standards and local laws with regards to employee time punches.
• Strong interpersonal and verbal communication skills.
• Technological savvy; knowledge of required company software and tools.
• Strong problem‑solving skills.
• Ability to multi‑task and manage time effectively.
• Conflict resolution skills.
• Ability to make sound judgements and decisions which align with company standards and values.
• Servant leader mindset.
• Leadership experience preferred.

Responsibilities

• Create a culture of high-performance and train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring team members satisfy and exceed guest expectations.
• Plan shift duties and ensure opening and closing duties are complete.
• Collaborate with management to develop goals and report progress to management.
• Follow company cash management policies and maintain compliance with laws.

Skills

Leadership

Communication

Problem solving

Multi‑tasking

Conflict resolution

Servant leader mindset

Job description

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people during a shift in our restaurant. You will supervise tasks, respond to guest complaints, set shift goals, and ensure standards are met.

You will train and coach team members, delegate duties, and monitor safety, quality, and compliance. You will collaborate with management to achieve performance benchmarks, maintain a positive team culture, and support daily operations with flexible scheduling and advancement