Shift Leader: Lead & Coach for Exceptional Guest Experience

Zaxby's; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

Meal discounts off shift

Flexible schedule

Early pay access

Advancement opportunities

Medical, dental, and vision insurance

401(k) with employer match

Short and long-term disability

Life insurance

Employee recognition program

Employee referral program

Job summary

Zaxbys is seeking a Shift Leader to manage product, process, and people during each shift. You will supervise team members, delegate tasks, and respond to guest concerns while upholding standards and safety. The role emphasizes coaching, training, and maintaining a positive culture to meet guest expectations.

This position offers meal benefits, flexible scheduling, and clear paths to advancement. Join a team that values high-performance and guest satisfaction in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation.
• Flexible schedule including days, nights, weekends, and holidays.
• Background check required.
• Demonstrates leadership and teamwork.
• Strong interpersonal and verbal communication skills.
• Technological savvy with required software.

Responsibilities

• Delegate tasks and supervise performance during a shift.
• Maintain operational standards and ensure compliance with guidelines.
• Manage inventory, food production, and quality control.
• Resolve guest complaints in a friendly, respectful manner.
• Open and close duties and oversee daily opening/closing tasks.
• Coach and develop team members to meet company standards.

Skills

Leadership

Interpersonal skills

Verbal communication

Time management

Problem solving

Multi-tasking

Job description

Zaxbys is seeking a Shift Leader to manage product, process, and people during each shift. You will supervise team members, delegate tasks, and respond to guest concerns while upholding standards and safety. The role emphasizes coaching, training, and maintaining a positive culture to meet guest expectations.

This position offers meal benefits, flexible scheduling, and clear paths to advancement. Join a team that values high-performance and guest satisfaction in a fast-paced environment.