Shift Leader: Lead & Elevate Guest Experience (Flexible)

Zaxbys; North Augusta (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible Schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) With Employer Match

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Employer-Paid Life Insurance

Job summary

Zaxbys is seeking a Shift Leader to manage the product, process, and people on a shift. This role has supervisory authority to assign tasks, respond to guest concerns, and set shift goals to meet benchmarks. You will train and coach teammates and ensure standards are consistently met to deliver quality service.

As a leader, you will maintain safety, inventory, and service quality, while collaborating with management to drive performance and guest satisfaction across all daily operations.

Qualifications

• Must be 18 years of age or older.
• Demonstrates leadership qualities and organizational skills.
• Strong interpersonal and verbal communication skills.
• Technological savvy with required company software/tools.
• Ability to multi-task and manage time effectively.
• Follows company standards and local laws.

Responsibilities

• Manage shift operations, including tasks, guest service, and team performance.
• Train, coach, and develop team members and report performance concerns.
• Prioritize guest experience and resolve conflicts in a friendly manner.
• Maintain operational standards and compliance with guidelines.
• Oversee inventory, food production, and quality control during shifts.
• Plan shift duties and ensure opening/closing tasks are completed.

Skills

Leadership

Communication

Multi-tasking

Problem solving

Tech savvy

Job description

Zaxbys is seeking a Shift Leader to manage the product, process, and people on a shift. This role has supervisory authority to assign tasks, respond to guest concerns, and set shift goals to meet benchmarks. You will train and coach teammates and ensure standards are consistently met to deliver quality service.

As a leader, you will maintain safety, inventory, and service quality, while collaborating with management to drive performance and guest satisfaction across all daily operations.