Shift Leader: Lead, Coach & Delight Guests

Zaxbys; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals

Meal discount

Flexible schedule

Advance opportunities

401(k)

Job summary

Zaxbys is seeking a Shift Leader to supervise product, process, and people during shifts. You will train staff, resolve guest concerns, and ensure standards are met. This role carries decision-making authority for tasks and priorities, with a focus on safety, quality, and pace of service.

Applicants should demonstrate leadership, reliability, and flexibility to work varied hours. The position includes full-time benefits and opportunities to advance within the restaurant team.

Qualifications

• Demonstrates leadership qualities and organizational skills.
• Strong interpersonal and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Conflict resolution skills and sound judgement.

Responsibilities

• Train, coach, and develop team members to meet company standards.
• Lead shift execution and respond to guest complaints.
• Communicate shift goals and motivate the team to meet targets.
• Delegate tasks and supervise performance during a shift.
• Maintain operational standards and safety guidelines.
• Manage cash handling and inventory processes.

Skills

Leadership

Communication

Organizational skills

Problem solving

Conflict resolution

Team development

Time management

Servant leadership

Job description

Zaxbys is seeking a Shift Leader to supervise product, process, and people during shifts. You will train staff, resolve guest concerns, and ensure standards are met. This role carries decision-making authority for tasks and priorities, with a focus on safety, quality, and pace of service.

Applicants should demonstrate leadership, reliability, and flexibility to work varied hours. The position includes full-time benefits and opportunities to advance within the restaurant team.