Shift Leader — Lead, Coach & Elevate Guest Experience

Zaxby's; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

Recognition program

Employee referral program

401(k) with employer match

Medical, dental, and vision insurance

Short and long‑term disability

Employer‑paid life insurance

Job summary

Zaxbys is expanding and inviting you to join our team as Shift Leader in Knoxville, TN. You will manage the shift’s product, process, and people, assign tasks, respond to guest concerns, and ensure benchmarks and safety standards are met, while continuously coaching team members to raise performance.

Responsibilities include training, developing staff, motivating the team, handling inventory, maintaining quality and cleanliness, and collaborating with management to hit goals.

Qualifications

• Must be 18 years of age or older
• Must have reliable transportation
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Part‑time: Available to work 9 to 28 hours per week
• Full‑time: Available to work 32 to 40 hours per week
• Successful completion of background check
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
• Follows company standards and local laws with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Strong problem‑solving skills
• Ability to multi‑task and manage time effectively
• Conflict resolution skillsAbility to make sound judgements and decisions which align with company standards and values
• Servant leader mindset
• Leadership experience preferred

Responsibilities

• Engage in the following work‑related activities: complete training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
• Create a culture of high-performance and train and coach team members to meet all company standards
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
• Delegate tasks to team members and supervise performance during a shift
• Maintain operational standards and ensure compliance with all guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management to develop goals and report progress
• Ensure processes and procedures are followed daily and follow cash management policies
• Maintain compliance with laws and guidelines
• Utilize management tools and keep records neat and current
• Maintain flexibility to perform beyond the stated duties
• Ensure team works safely and follows safety guidelines
• Report HR and risk concerns to General Manager and District Manager
• Escalate concerns to supervisor as appropriate
• All other duties necessary to ensure restaurant operations function properly

Skills

Leadership

Communication skills

Multitasking

Problem-solving

Team collaboration

Flexible schedule

Coaching

Customer service

Tech savvy

Job description

Zaxbys is expanding and inviting you to join our team as Shift Leader in Knoxville, TN. You will manage the shift’s product, process, and people, assign tasks, respond to guest concerns, and ensure benchmarks and safety standards are met, while continuously coaching team members to raise performance.

Responsibilities include training, developing staff, motivating the team, handling inventory, maintaining quality and cleanliness, and collaborating with management to hit goals.