Shift Leader: Lead, Coach & Elevate Guest Experience

ZAX Zax LLC; Knoxville (TN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free meals on shift

Flexible schedule

Early access to pay

Advancement opportunities

401(k) with employer match

Health, dental, and vision insurance

Life insurance

Employee referral program

Job summary

Zax LLC in Knoxville, TN is seeking a Shift Leader to manage the product, process, and people during a shift. You will supervise team members, respond to guest concerns, and ensure standards are met while meeting shift goals.

This role trains and coaches staff, delegates tasks, maintains safety and quality, and collaborates with management to drive performance and guest satisfaction across all shifts.

Qualifications

• Must be 18 years of age or older.
• Flexible schedule including days, nights, weekends, and holidays.
• Restaurant leadership experience preferred.
• Background check required.

Responsibilities

• Supervise and coach team members to meet company standards.
• Respond to guest concerns in a friendly, respectful manner.
• Delegate tasks and monitor performance during a shift.
• Open and close duties, manage daily operations, and ensure safety.
• Train staff through development plans and on‑the‑job coaching.

Skills

Leadership

Team supervision

Customer service

Training & coaching

Time management

Problem solving

Tools

POS system

Scheduling software

Job description

Zax LLC in Knoxville, TN is seeking a Shift Leader to manage the product, process, and people during a shift. You will supervise team members, respond to guest concerns, and ensure standards are met while meeting shift goals.

This role trains and coaches staff, delegates tasks, maintains safety and quality, and collaborates with management to drive performance and guest satisfaction across all shifts.