Shift Leader: Lead, Coach & Elevate Guest Experience

Zaxby's; Crossville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical insurance

Disability insurance

Life insurance

Job summary

Zaxbys is seeking a Shift Leader in Crossville, TN to manage shift operations, coach team members, and ensure guest satisfaction. You will lead training, monitor quality, and uphold safety and service standards while collaborating with management to achieve goals.

The role offers benefits for full-time staff, flexible scheduling, and opportunities for advancement within a fast-paced restaurant environment.

Qualifications

• Leadership qualities and ability to train and coach team members.
• Strong communication skills and guest service focus.
• Experience in shift supervision and delegation.

Responsibilities

• Lead shift by assigning tasks and resolving guest concerns.
• Train and coach team members to meet standards and goals.
• Manage safety, cleanliness, and quality of service during shifts.
• Oversee opening/closing duties and inventory routines.
• Ensure compliance with company policies and procedures.
• Monitor and report shift performance to leadership.
• Maintain positive team culture and high morale.
• Handle cash management in accordance with policy.

Skills

Leadership

Team Management

Guest Service

Training & Coaching

Communication

Job description

Zaxbys is seeking a Shift Leader in Crossville, TN to manage shift operations, coach team members, and ensure guest satisfaction. You will lead training, monitor quality, and uphold safety and service standards while collaborating with management to achieve goals.

The role offers benefits for full-time staff, flexible scheduling, and opportunities for advancement within a fast-paced restaurant environment.