Shift Leader: Lead a High-Energy Team & Guest Experience

Baskin-Robbins; Lavon (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

QUALITY BRAND GROUP LLC is hiring a Shift Leader to supervise the store during shifts and deliver a memorable guest experience. You will oversee product prep, service quality, and staff performance while coaching Crew Members and ensuring safety and cleanliness.

The role requires leadership, a focus on guest satisfaction, and the ability to manage multiple tasks in a fast-paced Dunkin environment. Prior supervisory experience is valued for success in this position.

Qualifications

• Fluent English speaking and reading required.
• Math and basic writing skills necessary.
• Restaurant, retail, or supervisory experience preferred.

Responsibilities

• Lead and coach Crew Members during shifts to ensure quality and service.
• Oversee product preparation and store service to deliver a great guest experience.
• Provide direction, feedback, and recognition to staff on shift.
• Assign roles, set expectations, and monitor performance for the shift.
• Support training and ensure adherence to policies, labor, and food costs.
• Maintain cleanliness, safety, and brand standards throughout the shift.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Problem solving

Team building

Supervisory experience

Job description

QUALITY BRAND GROUP LLC is hiring a Shift Leader to supervise the store during shifts and deliver a memorable guest experience. You will oversee product prep, service quality, and staff performance while coaching Crew Members and ensuring safety and cleanliness.

The role requires leadership, a focus on guest satisfaction, and the ability to manage multiple tasks in a fast-paced Dunkin environment. Prior supervisory experience is valued for success in this position.