Shift Leader — Grow with a Fast-Paced Café Team

Dunkin' Donuts; Plano (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, seeks a Shift Leader to manage shift operations and guide crew members to deliver a memorable guest experience. You will supervise opening through closing tasks, ensure adherence to brand standards, and mentor staff to maintain quality, safety, and efficiency.

Excellent communication and leadership are essential. The role emphasizes timely shifts, adherence to procedures, and a proactive approach to customer satisfaction while upholding company

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required or preferred.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guest needs.

Responsibilities

• Lead shift operations and oversee crew performance.
• Ensure product quality and service standards during shift.
• Coach crew members, assign roles, and provide feedback.
• Monitor safety, cleanliness, and compliance with policies.
• Assist in controlling labor and food costs during shifts.

Skills

English fluency

Guest service

Team leadership

Communication

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, seeks a Shift Leader to manage shift operations and guide crew members to deliver a memorable guest experience. You will supervise opening through closing tasks, ensure adherence to brand standards, and mentor staff to maintain quality, safety, and efficiency.

Excellent communication and leadership are essential. The role emphasizes timely shifts, adherence to procedures, and a proactive approach to customer satisfaction while upholding company