Shift Leader: Lead a Fast-Paced Cafe Team

Dunkin' Donuts; Tempe (AZ); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, seeks a Shift Leader to manage guest experiences and drive operational excellence in Arizona stores. You will lead crew, assign duties, and coach staff to deliver fast, friendly service while upholding quality standards and brand guidelines.

You will monitor performance, train teammates, and ensure compliance with safety, food safety, and restaurant procedures. A positive leadership style and reliable work ethic are essential.

Qualifications

• Fluent English required for daily communication with guests and team members.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong guest focus and commitment to quality service.
• Demonstrated problem solving, teamwork, and leadership abilities.

Responsibilities

• Oversee shift operations, supervise team members, and ensure a friendly guest experience.
• Assign roles, set expectations, and provide feedback to crew throughout the shift.
• Maintain quality, safety, and cleanliness standards and control labor and food costs.
• Support training and development of Crew Members and uphold brand standards.
• Monitor performance, address issues promptly, and ensure adherence to policies.

Skills

Fluent English

Math & Writing

Restaurant / Retail Experience

Guest Focus

Results Orientation

Problem Solving

Team Leadership

Physical Stamina

Lift 30-50 lbs

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, seeks a Shift Leader to manage guest experiences and drive operational excellence in Arizona stores. You will lead crew, assign duties, and coach staff to deliver fast, friendly service while upholding quality standards and brand guidelines.

You will monitor performance, train teammates, and ensure compliance with safety, food safety, and restaurant procedures. A positive leadership style and reliable work ethic are essential.