Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Surprise (AZ); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Quality Brand Group LLC is seeking a Shift Leader for its Dunkin’ franchise locations in Arizona. You will manage shift operations, coach Crew Members, ensure product quality, and deliver a memorable guest experience while controlling costs and adhering to safety standards.

Ideal candidates will have restaurant or supervisory experience, fluent English, and a genuine focus on guest satisfaction. This role requires physical activity and the ability to work varied shifts.

Qualifications

• Must fluently speak/read English
• Math and writing skills required
• Restaurant, retail, or supervisory experience preferred
• Guest focus – anticipate and exceed guests’ needs
• Passion for results – set targets and deliver on commitments
• Problem solving and decision making – make good decisions
• Building effective teams – place the right people in the right roles
• Be physically and mentally capable of learning to operate standard restaurant equipment (lift 30-50 lbs)

Responsibilities

• Lead and coach Crew Members during each shift
• Ensure guest satisfaction by delivering friendly service
• Oversee product preparation to meet quality standards
• Control labor and food costs according to procedures
• Maintain safety and sanitation guidelines throughout shift
• Communicate goals and provide feedback to the team
• Respond to coaching and drive performance improvements

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Physical capability

Job description

Quality Brand Group LLC is seeking a Shift Leader for its Dunkin’ franchise locations in Arizona. You will manage shift operations, coach Crew Members, ensure product quality, and deliver a memorable guest experience while controlling costs and adhering to safety standards.

Ideal candidates will have restaurant or supervisory experience, fluent English, and a genuine focus on guest satisfaction. This role requires physical activity and the ability to work varied shifts.