Shift Lead: Guest Experience & Team Leadership

Quality Brand Group; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Quality Brand Group LLC, a multi-store Dunkin' franchisee, seeks a Shift Leader to guide a restaurant team and ensure guest satisfaction on their assigned shift. You will oversee product preparation, service standards, and safety compliance while coaching crew members.

The role emphasizes leadership, timely communication, and accountability, with opportunities for growth in a fast-paced, guest-focused environment across our Arizona stores.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills are required for daily tasks.
• Restaurant, retail, or supervisory experience is preferred.

Responsibilities

• Lead and coach crew members during shifts to meet service standards.
• Ensure proper food preparation and adherence to safety guidelines.
• Monitor labor and food costs while maintaining cleanliness.
• Communicate goals and provide feedback to the team.
• Address guests' needs promptly and resolve issues with urgency.

Skills

Fluent English

Math skills

Writing skills

Restaurant experience

Guest focus

Problem solving

Team building

Physical ability

Job description

Quality Brand Group LLC, a multi-store Dunkin' franchisee, seeks a Shift Leader to guide a restaurant team and ensure guest satisfaction on their assigned shift. You will oversee product preparation, service standards, and safety compliance while coaching crew members.

The role emphasizes leadership, timely communication, and accountability, with opportunities for growth in a fast-paced, guest-focused environment across our Arizona stores.