Shift Leader: Lead Team & Guest Experience

Dunkin' Donuts; Queen Creek (AZ); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Quality Brand Group LLC is seeking a Shift Leader for a Dunkin' location in Arizona. This role oversees shift operations, leads crew members, and ensures a high-quality guest experience in a fast-paced environment. You will manage product preparation and maintain safety, cleanliness, and brand standards while coaching staff for continuous improvement. The position emphasizes teamwork, urgency, and adherence to policies.

Qualifications

• Fluent English required for speaking and reading.
• Experience in restaurant/retail supervisory roles preferred.
• Guest focus and strong service orientation.
• Proven problem solving and decision-making abilities.
• Ability to lift 30–50 pounds and operate standard restaurant equipment.

Responsibilities

• Lead shift teams to deliver great guest experiences.
• Oversee product preparation to operational and quality standards.
• Assign crew positions, set shift expectations, and provide feedback.
• Monitor labor costs and food safety during shifts.
• Ensure cleanliness, safety, and brand standards on shift.
• Support training of Crew Members and coach performance.

Skills

Fluent English

Math and writing skills

Restaurant/retail supervision

Guest focus

Results driven

Problem solving

Team leadership

Physical lifting 30–50 lbs

Job description

Quality Brand Group LLC is seeking a Shift Leader for a Dunkin' location in Arizona. This role oversees shift operations, leads crew members, and ensures a high-quality guest experience in a fast-paced environment. You will manage product preparation and maintain safety, cleanliness, and brand standards while coaching staff for continuous improvement. The position emphasizes teamwork, urgency, and adherence to policies.