Shift Leader: Lead a Fast-Paced Team for Guest Experience

Dunkin; Glendale (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, is hiring a Shift Leader in Arizona. You will oversee shift operations, lead crew members, ensure quality standards, and deliver a great guest experience.

We expect strong English communication, basic math/writing skills, and prior supervisory or team-lead experience in hospitality or retail. This role supports a fast-paced environment with a focus on service, safety, and teamwork.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required.
• Restaurant, retail, or supervisory experience preferred.

Responsibilities

• Lead and coach Crew Members during shifts.
• Ensure adherence to quality standards and guest experience.
• Assign tasks, set shift expectations, and provide timely feedback.

Skills

Fluent English

Math & writing

Supervisory experience

Customer service

Team leadership

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, is hiring a Shift Leader in Arizona. You will oversee shift operations, lead crew members, ensure quality standards, and deliver a great guest experience.

We expect strong English communication, basic math/writing skills, and prior supervisory or team-lead experience in hospitality or retail. This role supports a fast-paced environment with a focus on service, safety, and teamwork.