Shift Leader: Drive Guest Experience & Team Performance

Dunkin; Gilbert (AZ); On-site; USD 26,000 - 34,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee with multiple locations in AZ, seeks a Shift Leader to manage crew and oversee operations during assigned shifts. You will ensure food quality, service standards, and a positive guest experience while coaching team members and controlling costs.

Responsibilities include staffing, assigning roles, delivering feedback, and maintaining safety and cleanliness. Fluency in English and prior supervisory experience are preferred; physical requirements are

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.
• Passion for results – set targets and deliver on commitments.
• Problem solving and decision making – make sound decisions.
• Building effective teams – place people effectively and celebrate success.

Responsibilities

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others, including guests.
• Follow store communication guidelines and supervise crew on shift.
• Deploy team members to meet guests’ needs and service standards.
• Train Crew Members as directed by management.
• Monitor performance to ensure quality, service, and cleanliness.

Skills

Fluent English

Math

Writing

Guest focus

Results orientation

Problem solving

Team building

Job description

Quality Brand Group LLC, a Dunkin' franchisee with multiple locations in AZ, seeks a Shift Leader to manage crew and oversee operations during assigned shifts. You will ensure food quality, service standards, and a positive guest experience while coaching team members and controlling costs.

Responsibilities include staffing, assigning roles, delivering feedback, and maintaining safety and cleanliness. Fluency in English and prior supervisory experience are preferred; physical requirements are