Shift Leader & Key Holder — Retail Growth & Training

Goodwill of Central Iowa; Ankeny (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

PTO

Paid holidays

Employee assistance

Job summary

Goodwill of Central Iowa in Ankeny, IA is seeking a Full-Time Retail Key Holder/Shift Leader. You will support daily store operations, train team members, and serve as a shift leader on duty to ensure great store performance and donor satisfaction.

The role emphasizes leading by example, using POS and barcoding tools, and delivering exceptional customer service while upholding safety and appearance standards across shifts.

Qualifications

• High school diploma or equivalent or currently attending high school or GED classes.
• Must be age 18 or older.
• Strong customer service and interpersonal skills.
• Excellent communication and teamwork abilities.
• Ability to lead, coach, and motivate others.

Responsibilities

• Direct daily store operations and help achieve sales goals.
• Lead by example and train team members during shifts.
• Operate POS and barcoding systems accurately.
• Maintain safety, cleanliness, and store appearance.
• Record basic cash handling and banking tasks.

Skills

Customer service

Communication

Teamwork

Leadership

Organizational skills

Problem-solving

Adaptability

Independence

Shift flexibility

Education

High school diploma or equivalent

Tools

POS systems

Barcoding

Microsoft Office

Job description

Goodwill of Central Iowa in Ankeny, IA is seeking a Full-Time Retail Key Holder/Shift Leader. You will support daily store operations, train team members, and serve as a shift leader on duty to ensure great store performance and donor satisfaction.

The role emphasizes leading by example, using POS and barcoding tools, and delivering exceptional customer service while upholding safety and appearance standards across shifts.