Retail Key Holder & Shift Leader — Impact & Growth

Goodwill; Urbandale (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Retirement savings plan with GCI match

PTO

Paid holidays

Employee assistance and wellness

Training and professional development

Career growth and advancement

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader in Urbandale, IA. This role supports daily store operations, trains team members, and delivers outstanding customer service while advancing our mission through service and teamwork.

You'll supervise shifts, ensure accurate cash handling, use POS and barcoding systems, and help maintain a safe, welcoming shopping environment for customers and donors. Requirements include a high school diploma and 2 years related experience.

Qualifications

• High school diploma or equivalent; 2 years of related paid employment preferred.
• Ability to lead, coach, and motivate others.
• Strong customer service and communication skills.

Responsibilities

• Direct, coordinate, and monitor daily retail store operations.
• Lead by example and train team members to deliver excellent customer service.
• Create a welcoming experience for customers and donors.
• Utilize POS and barcoding systems; monitor store data and reporting.
• Record bank deposits and ensure proper cash handling procedures.
• Maintain store safety, cleanliness, and visual standards.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Time management

Cash handling

Education

High school diploma or equivalent

Tools

POS software

Barcoding systems

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader in Urbandale, IA. This role supports daily store operations, trains team members, and delivers outstanding customer service while advancing our mission through service and teamwork.

You'll supervise shifts, ensure accurate cash handling, use POS and barcoding systems, and help maintain a safe, welcoming shopping environment for customers and donors. Requirements include a high school diploma and 2 years related experience.