Retail Shift Leader: Lead, Coach & Drive Store Impact

Goodwill; Ankeny (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Retirement plan

Paid Time Off (PTO)

Paid holidays

Training and development opportunities

Job summary

Goodwill of Central Iowa is seeking a dedicated Retail Key Holder/Shift Leader for the Ankeny North location. You will lead daily store operations, coach team members, and ensure an exceptional shopping and donor experience.

A starting wage of $16.00 per hour, with an extra $1.00 per hour on Saturdays and Sundays, plus monthly bonuses and merit-based raises. The role requires strong customer service, cash handling, and POS proficiency, with opportunities for career growth within the

Qualifications

• High school diploma or equivalent required or currently in high school.
• Customer service and teamwork skills are essential.
• Experience with cash handling and POS/barcode systems preferred.

Responsibilities

• Direct daily store operations as shift leader on duty.
• Train and mentor team members to deliver great customer service.
• Operate POS systems and manage cash handling procedures accurately.
• Support_store safety, visual standards, and merchandise presentation.

Skills

Customer service

Leadership

Cash handling

POS operations

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

Barcode scanners

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a dedicated Retail Key Holder/Shift Leader for the Ankeny North location. You will lead daily store operations, coach team members, and ensure an exceptional shopping and donor experience.

A starting wage of $16.00 per hour, with an extra $1.00 per hour on Saturdays and Sundays, plus monthly bonuses and merit-based raises. The role requires strong customer service, cash handling, and POS proficiency, with opportunities for career growth within the