Retail Shift Leader & Key Holder: Lead & Elevate

Goodwill of Central Iowa; Norwalk (IA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

PTO & Paid holidays

Retirement plan with company match

Career growth opportunities

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader in Norwalk, IA. You will support daily store operations, lead team members, and create a welcoming shopping and donor experience. The role serves as shift leader on duty, ensuring service, teamwork, and community impact.

You will train teammates, uphold policies, and drive sales while maintaining safety and merchandise presentation. Strong communication and adaptability are essential for success.

Qualifications

• High school diploma or equivalent or currently attending high school or GED classes.
• Must be age 18 or older.
• Strong customer service and interpersonal skills.
• Ability to lead, coach, and motivate others.

Responsibilities

• Direct and monitor daily retail store operations.
• Lead as on-duty supervisor and guide team members.
• Train onboarding staff and support development.
• Maintain store safety, presentation, and accuracy.

Skills

Customer service

Leadership

Team motivation

Communication

Problem solving

Adaptability

Work independently

Shift availability

Education

High school diploma or equivalent

Tools

POS systems

Barcoding

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader in Norwalk, IA. You will support daily store operations, lead team members, and create a welcoming shopping and donor experience. The role serves as shift leader on duty, ensuring service, teamwork, and community impact.

You will train teammates, uphold policies, and drive sales while maintaining safety and merchandise presentation. Strong communication and adaptability are essential for success.