Shift Leader: Inspire Teams & Delight Guests

Coffee & Bagel Brands; Monroe (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Caribou Coffee in Monroe, NC is seeking a Shift Leader to guide the store in partnership with the GM/AGM. You will ensure the team understands goals, uphold SOPs, and connect with guests during shifts to deliver excellent service.

The role emphasizes coaching, training on products and promotions, and managing daily operations, with a focus on ownership of upcoming shifts and calm leadership under pressure.

Qualifications

• Minimum 1 year of leadership, restaurant, retail, or customer service experience.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Ensure SOP and quality standards are followed.
• Coach and provide feedback to Team Members.
• Train team on role responsibilities and product knowledge.
• Perform administrative tasks including deposits, inventory, and orders.
• Develop Team Members and discuss career growth.

Skills

Leadership

Retail/Restaurant

Communication

Flexible hours

18+ years

Education

High school diploma or GED

Job description

Caribou Coffee in Monroe, NC is seeking a Shift Leader to guide the store in partnership with the GM/AGM. You will ensure the team understands goals, uphold SOPs, and connect with guests during shifts to deliver excellent service.

The role emphasizes coaching, training on products and promotions, and managing daily operations, with a focus on ownership of upcoming shifts and calm leadership under pressure.