Shift Leader: Inspire Team, Elevate Guest Experience

Bagel Brands; High Point (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Caribou Coffee in High Point, NC is seeking a Shift Leader to guide store operations in partnership with the General Manager. You will ensure the team understands goals, standards, and guest connections during every shift.

You will coach teammates on performance, train on product knowledge and promotions, and help manage bank deposits, inventory, and store orders while upholding Caribou's core values. This role requires strong communication, resilience under pressure, and a passion for

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Must be able to work early mornings, evenings, weekends or holidays.
• Must be at least 18 years old.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Coach and train Team Members on responsibilities and product knowledge.
• Ensure SOP and quality standards are followed on shift.
• Oversee daily tasks including bank deposits, inventory, and store orders.
• Communicate goals and delegate tasks effectively throughout the shift.

Skills

Leadership experience

Customer service

Availability

Education

High school diploma or GED

Job description

Caribou Coffee in High Point, NC is seeking a Shift Leader to guide store operations in partnership with the General Manager. You will ensure the team understands goals, standards, and guest connections during every shift.

You will coach teammates on performance, train on product knowledge and promotions, and help manage bank deposits, inventory, and store orders while upholding Caribou's core values. This role requires strong communication, resilience under pressure, and a passion for