Shift Leader: Inspire Team & Deliver Guest Excellence

Baskin-Robbins; Richmond (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts Shift Leader position at a franchise location in the United States requires coaching Crew Members to uphold Brand standards and deliver a friendly guest experience.

You will set goals, assign tasks, and motivate the team, while ensuring safety, food safety, and compliance with local laws. Strong English and prior supervisory experience in restaurant or retail are preferred, along with basic computer skills.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain Operational Excellence: coach crew, set priorities, provide feedback.
• Work in a Team Environment: keep guest-first culture, resolve issues, ensure brand standards and safety.
• Drive Profitability: drive sales goals, execute standards, manage cash over/short.

Skills

Fluent in English

Restaurant supervision

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader position at a franchise location in the United States requires coaching Crew Members to uphold Brand standards and deliver a friendly guest experience.

You will set goals, assign tasks, and motivate the team, while ensuring safety, food safety, and compliance with local laws. Strong English and prior supervisory experience in restaurant or retail are preferred, along with basic computer skills.