Guest Experience Shift Leader

Baskin-Robbins; Gurnee (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts Shift Leader position at a franchise location in the United States requires coaching crew members, enforcing Brand standards, and delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback to team members.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, and basic computer literacy. High School diploma or equivalent is preferred; experience in a fast-paced environment is a plus.

Qualifications

• Fluent in English required.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong math and writing skills.
• Basic computer skills for everyday tasks.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain operational excellence by guiding the team and upholding Brand standards.
• Foster a guest-first culture and resolve guest issues.
• Drive profitability by meeting sales goals and ensuring proper execution of marketing initiatives.

Skills

Fluent English

Restaurant supervisor experience

Math & writing

Basic computer skills

High School diploma

Education

High School diploma or equivalent (preferred)

Job description

Dunkin' Donuts Shift Leader position at a franchise location in the United States requires coaching crew members, enforcing Brand standards, and delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback to team members.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, and basic computer literacy. High School diploma or equivalent is preferred; experience in a fast-paced environment is a plus.